Remote SMB Customer Success Manager: Growth & Retention

Latin Remote Workers; Colombia; A distancia; COP 61.483.086 - 81.977.448; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

13 days of paid vacation

5 paid sick days

11 floating holidays

Option to purchase shares

Descripción de la vacante

A global logistics company is looking for a Customer Success Manager based in Latin America. The role is fully remote and involves enhancing customer experiences for small and mid-market clients. Responsibilities include reducing churn, expanding product lines, and ensuring customer satisfaction. With a compensation range of $1,500 to $2,000 monthly, the ideal candidate will have 3+ years in customer success roles and strong communication skills. Passion for logistics and problem-solving is essential.

Formación

• 3+ years experience in low-touch, high-tech Customer Success.
• Experience in a high-volume, technology-assisted environment.
• Ability to work independently and as part of a team.

Responsabilidades

• Improve Passport’s SMB brand experience.
• Reduce SMB brand churn.
• Expand and upsell Passport’s line of products.

Conocimientos

Customer Success experience

Account Management

Sales roles

Strong communication skills

Critical thinking

Proactive problem solving

Descripción del empleo

A global logistics company is looking for a Customer Success Manager based in Latin America. The role is fully remote and involves enhancing customer experiences for small and mid-market clients. Responsibilities include reducing churn, expanding product lines, and ensuring customer satisfaction. With a compensation range of $1,500 to $2,000 monthly, the ideal candidate will have 3+ years in customer success roles and strong communication skills. Passion for logistics and problem-solving is essential.