Remote Client Success Manager | Growth & Retention

Windows & Doors Marketing Pros by Kocer Media; Colombia; Remote; COP 218,688,000 - 281,171,000; Full time

Benefits offered by this job

Friendly, growth-driven team

Learning and growth opportunities

Direct mentorship from leadership

Job summary

A marketing agency is seeking a proactive Client Success Manager to manage client relationships and ensure retention across multiple accounts. This fully remote position requires fluency in English, strong tech skills, and a background in marketing and lead generation. Responsibilities include client communication, performance reporting, onboarding, and identifying upsell opportunities. The role offers growth potential and is structured around U.S. EST hours.

Qualifications

• 2+ years of client-facing account management or CSM experience, preferably in an agency.
• Fluent in English with little to no accent.
• Strong attention to detail and ability to manage multiple accounts.

Responsibilities

• Manage daily client communication via various tools.
• Present campaign performance and explain results to clients.
• Lead onboarding calls and handle client concerns.
• Track deliverables and follow up with team members.

Skills

Tech savvy with tools

Marketing and lead generation

Strong communication skills

Organizational skills

Problem-solving mindset

Tools

Zoom

Asana

Slack

Google Workspace

CRMs

Job description

A marketing agency is seeking a proactive Client Success Manager to manage client relationships and ensure retention across multiple accounts. This fully remote position requires fluency in English, strong tech skills, and a background in marketing and lead generation. Responsibilities include client communication, performance reporting, onboarding, and identifying upsell opportunities. The role offers growth potential and is structured around U.S. EST hours.