Remote Customer Success Manager – Global Growth

usemultiplier.com; Tolima; Hybrid; COP 286,451,000 - 381,934,000; Full time

Benefits offered by this job

Hybrid environment

Career development

Health insurance

Generous holidays

Recognition programs

High-impact role

Diverse team

Job summary

Multiplier is building a world-class Customer Success organization to support our expansion across North and South America. As a Customer Success Manager, you will nurture strong, outcome-based relationships with named accounts, helping them expand their international presence and drive revenue growth by delivering exceptional service.

You will collaborate with Sales, Product, and Operations to ensure a seamless, high-impact customer experience, while advocating for customers and shaping product

Qualifications

• 3–5 years of customer-facing experience (B2B SaaS or HR preferred).
• 2+ years in enterprise account/relationship management.
• Track record of meeting/exceeding goals in the last 3 years.
• People-first attitude and growth mindset.
• Comfort working remotely in a fast-growth startup.
• Ability to work independently, problem-solve proactively and collaborate.
• Strong value-based selling understanding.
• Disciplined in account planning, forecasting and quota attainment.

Responsibilities

• Build trusted relationships with named accounts through consultative solutioning to meet talent and business objectives.
• Actively monitor adoption of products/services and share industry knowledge to drive engagement.
• Collaborate with Sales, Product, Operations and Engineering to deliver a great customer experience.
• Be the voice of our customers to Product, synthesize feedback and help shape roadmap.
• Understand customer needs across industries and design solutions to meet those needs.
• Identify growth opportunities within your portfolio.

Skills

Customer facing

Relationship management

Communication

Problem solving

People-first mindset

Remote work

Value-based selling

Account planning

Forecasting

Job description

Multiplier is building a world-class Customer Success organization to support our expansion across North and South America. As a Customer Success Manager, you will nurture strong, outcome-based relationships with named accounts, helping them expand their international presence and drive revenue growth by delivering exceptional service.

You will collaborate with Sales, Product, and Operations to ensure a seamless, high-impact customer experience, while advocating for customers and shaping product