Remote AI Pricing Success Manager for SaaS E‑Commerce

Profasee; Colombia; A distancia; COP 191.761.908 - 268.466.671; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Autonomy and ownership

Remote-first culture

Learning from eCommerce experts

Descripción de la vacante

A dynamic e-commerce pricing firm is seeking a Customer Success Manager to enhance client relationships and drive growth in a remote-first environment. The successful candidate will utilize data insights to ensure customer satisfaction while proactively identifying opportunities for upselling and renewals. Ideal applicants will have proven customer success experience, strong communication skills, and the ability to present data effectively.

Formación

• Proven experience in customer success, account management, or consulting.
• Strong command of data to present performance insights.
• Excellent verbal and written communication skills.

Responsabilidades

• Launch new customers and guide them to early success.
• Lead monthly business reviews and performance walkthroughs.
• Build deep, positive relationships with clients.

Conocimientos

Customer success expertise

Data presentation skills

Excellent communication

Strategic conversation leadership

Excel proficiency

Collaboration skills

Educación

Degree in Business, Economics, or Statistics

Herramientas

HubSpot

Pipedrive

Intercom

Slack

Descripción del empleo

A dynamic e-commerce pricing firm is seeking a Customer Success Manager to enhance client relationships and drive growth in a remote-first environment. The successful candidate will utilize data insights to ensure customer satisfaction while proactively identifying opportunities for upselling and renewals. Ideal applicants will have proven customer success experience, strong communication skills, and the ability to present data effectively.