SMB Customer Success Manager Grow Global Accounts (Remote)

Deel; Colombia; Remote; COP 146,006,716 - 219,010,074; Full time

Benefits offered by this job

Stock grant opportunities

Flexible remote work options

Additional perks based on location

Job summary

A leading global payroll and HR platform is seeking a Customer Success Manager for SMB accounts. This role involves managing client relationships, driving revenue growth, and gathering product feedback. Candidates should have 2+ years of experience, a strong performance record, and be skilled in data analysis and problem-solving. Join a dynamic team dedicated to transforming global work and enjoy competitive rewards and remote work flexibility.

Qualifications

• 2+ years of experience in customer success or advisory roles.
• Strong performance history and reliable self-starter.
• Ability to analyze data and synthesize insights.

Responsibilities

• Manage a high volume of SMB accounts.
• Identify risks leading to customer churn.
• Build relationships through solutions and growth opportunities.
• Collect product feedback and share with relevant teams.
• Ensure high-quality customer experiences daily.

Skills

Experience with customer success

Relationship building

Data analysis

Problem-solving

Job description

A leading global payroll and HR platform is seeking a Customer Success Manager for SMB accounts. This role involves managing client relationships, driving revenue growth, and gathering product feedback. Candidates should have 2+ years of experience, a strong performance record, and be skilled in data analysis and problem-solving. Join a dynamic team dedicated to transforming global work and enjoy competitive rewards and remote work flexibility.