Remote Junior Customer Success Manager — Onboarding & Education

USA Lync; Colombia; A distancia; COP 134.378.000 - 211.166.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Unlimited PTO

Major holidays

December week off

Social activities

US health insurance

Descripción de la vacante

Process Street is seeking a Jr. Customer Success Manager to join our fully remote team and support customers outside the United States. You will help with onboarding, implementation, training, and ongoing success, working across time zones and products.

No prior CSM experience required, but you will build relationships, gather feedback, and contribute to guides and Help Center content. This role emphasizes clear written communication, curiosity about AI and automation, and customer education.

Formación

• Process Street requires direct customer or client experience.
• A startup, entrepreneurial, or hands-on work background is relevant, along with resourcefulness, self-direction, comfort with ambiguity, and the ability to learn and teach.
• The role requires relationship-building ability, strategic and creative thinking, strong written and verbal communication, and an interest in artificial intelligence and automation.
• Process Street does not require earlier Customer Success Manager experience for this opening.
• Customer-facing experience.
• Strong written and verbal communication.
• Comfort working independently in a distributed environment.
• Interest in AI, automation, and recurring workflow systems.
• Ability to explain processes and support customer learning.

Responsabilidades

• The Jr. Customer Success Manager builds customer relationships and leads implementation, onboarding, and training.
• Customers can expand from small deployments to large, multi-department implementations, so the role works across different levels of workflow complexity.
• Support customers after implementation and during ongoing use.
• Conduct Quarterly Business Reviews.
• Contribute to guides, webinars, and Help Center content.
• Share customer feedback with product teams.
• Identify expansion and referral opportunities.
• Monitor churn, time to first value, and net promoter score.
• Test new strategies, tools, and AI-supported approaches.
• The position also helps promote customer satisfaction through education and follow-through.
• Writing is the primary communication method in the distributed team, so clear customer notes and concise internal updates form part of the daily work.

Conocimientos

Customer-facing experience

Relationship building

Written communication

Verbal communication

Ambiguity tolerance

AI & automation interest

Startup background

Descripción del empleo

Process Street is seeking a Jr. Customer Success Manager to join our fully remote team and support customers outside the United States. You will help with onboarding, implementation, training, and ongoing success, working across time zones and products.

No prior CSM experience required, but you will build relationships, gather feedback, and contribute to guides and Help Center content. This role emphasizes clear written communication, curiosity about AI and automation, and customer education.