Remote Customer Success Manager & Growth Leader

Huzzle.com; Colombia; On-site; COP 201,369,311 - 268,492,415; Full time

Benefits offered by this job

Competitive salary based on experience

Flexible work environment

Long-term career growth opportunities

Job summary

Huzzle.com is seeking a dedicated Customer Service Manager to lead operations and enhance customer experiences. In this fully remote position, you'll oversee the customer support team, ensuring high-quality service while mentoring talent and optimizing workflows.

The ideal candidate has 3+ years of experience in customer service leadership and a track record of managing remote teams. This role offers competitive salary and long-term growth opportunities in a fast-paced environment.

Qualifications

• 3+ years of experience in a Customer Service Management or Leadership role.
• Proven track record of managing remote or distributed teams.
• Exceptional communication skills with the ability to convey empathy and clarity.

Responsibilities

• Oversee daily operations of the customer support team.
• Mentor and develop team members through performance reviews.
• Identify bottlenecks and implement process improvements.

Skills

Experience in a Customer Service Management role

Team mentoring and coaching

Analytical skills for decision making

Proficiency with help desk software

Tools

Zendesk

Salesforce

Intercom

Job description

Huzzle.com is seeking a dedicated Customer Service Manager to lead operations and enhance customer experiences. In this fully remote position, you'll oversee the customer support team, ensuring high-quality service while mentoring talent and optimizing workflows.

The ideal candidate has 3+ years of experience in customer service leadership and a track record of managing remote teams. This role offers competitive salary and long-term growth opportunities in a fast-paced environment.