Remote Bilingual Medical Virtual Assistant (EN/ES)

GoLean Health; Sur; Remote; COP 25,172,000 - 35,851,000; Full time

Job summary

GoLean Health is seeking a Bilingual Virtual Assistant (English/Spanish) to support an Internal Medicine practice in a remote, full-time role. The position involves high-volume patient calls, scheduling coordination, insurance verification, and HIPAA-compliant documentation.

Ideal candidates have strong bilingual communication skills, experience on calls with patients, and meticulous attention to detail. Remote work with 40–45 hours per week, potential Saturday shifts, and hourly compensation

Qualifications

• Excellent bilingual communication skills in English and Spanish
• Experience handling patient-facing calls or healthcare support
• Strong scheduling and calendar management abilities
• High attention to detail and reliable follow-through

Responsibilities

• Handle a high volume of inbound and outbound calls with patients and healthcare contacts in English and Spanish
• Coordinate appointments and maintain provider calendars to minimize gaps and overlaps
• Verify patient eligibility and benefits before appointments
• Maintain HIPAA-compliant documentation in the EMR and trackers
• Support referrals and prior authorization processes as needed
• Provide patient support and follow-up communications across channels (phone, email, text)}
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Skills

Bilingual English/Spanish

Phone communication

Scheduling coordination

Detail-oriented

Tools

EMR/EHR systems

Job description

GoLean Health is seeking a Bilingual Virtual Assistant (English/Spanish) to support an Internal Medicine practice in a remote, full-time role. The position involves high-volume patient calls, scheduling coordination, insurance verification, and HIPAA-compliant documentation.

Ideal candidates have strong bilingual communication skills, experience on calls with patients, and meticulous attention to detail. Remote work with 40–45 hours per week, potential Saturday shifts, and hourly compensation