Bilingual Medical Virtual Assistant & Receptionist (Remote)

Go Lean Health; Medellín; Remote; COP 26,308,000 - 30,692,000; Part time

Benefits offered by this job

Remote

Part-time

40 hrs/wk

6-month perf review

Job summary

Go Lean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. You will communicate with patients in English and Spanish by phone, coordinate appointments, verify insurance, manage referrals and prior authorizations, and handle essential administrative tasks from a remote setting.

The role focuses on delivering clear, compassionate patient support to optimize clinic flow and patient experience.

Qualifications

• Excellent bilingual communication in English and Spanish.
• Experience handling patient-facing or healthcare support calls.
• Strong appointment coordination and follow-up.
• Organized, detail-oriented, and able to multitask.
• Able to work independently with clear updates.
• Remote work setup with stable internet.

Responsibilities

• Handle a high volume of inbound and outbound phone calls with patients, pharmacies, payer offices, and other healthcare contacts.
• Communicate clearly and professionally in both English and Spanish.
• Provide appointment reminders, follow-up calls, rescheduling support, and general patient assistance.
• Answer routine patient questions and elevate concerns appropriately.
• Maintain a calm, patient-friendly tone, especially with elderly patients or complex situations.
• Manage new and existing patient scheduling through phone, email, and text.
• Maintain provider calendars accurately and help prevent gaps, overlaps, or scheduling errors.
• Confirm appointments and manage cancellations, reschedules, and waitlist coordination.
• Conduct pre-visit outreach and communicate next steps clearly to patients.
• Ensure accurate patient demographics, appointment notes, and call outcomes are documented in the system.
• Verify patient eligibility and benefits before appointments.
• Confirm copays, deductibles, covered services, and authorization requirements.
• Identify insurance issues early and communicate them clearly to patients and internal staff.
• Document verification results accurately in the EMR and any internal trackers.
• Escalate unresolved payer issues and follow through until completed.
• Process referral-related tasks and ensure required documents are complete.
• Initiate and follow up on prior authorization requests as needed.
• Track pending items, approvals, denials, and required follow-up actions.
• Coordinate with payer offices, provider offices, and internal team members to avoid delays.
• Maintain accurate, timely, and consistent documentation.
• Support daily administrative workflows such as inbox management, task queues, forms, uploads, and follow-up tracking.
• Handle patient information in a HIPAA-compliant manner.
• Provide status updates proactively and complete assigned tasks with minimal follow-up.

Skills

Bilingual English/Spanish

Phone-based patient support

Appointment scheduling

HIPAA compliance

Attention to detail

Independent work

Tools

EMR/EHR systems

Job description

Go Lean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. You will communicate with patients in English and Spanish by phone, coordinate appointments, verify insurance, manage referrals and prior authorizations, and handle essential administrative tasks from a remote setting.

The role focuses on delivering clear, compassionate patient support to optimize clinic flow and patient experience.