Bilingual Medical Virtual Assistant – Remote Receptionist

Go Lean Health; Bogotá; Remote; COP 26,308,000 - 35,077,000; Part time

Job summary

Go Lean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This patient-facing role involves scheduling, coordinating appointments, handling follow-ups, and communicating clearly and professionally in both English and Spanish.

As a remote, part-time assistant, you will manage phone calls with patients, insurance coordination tasks, and documentation with HIPAA-compliant processes, ensuring accurate patient information and smooth clinic flow.

Qualifications

• Excellent verbal and written communication in English and Spanish.
• Experience handling phone calls in patient-facing or healthcare support.
• Confident speaking with patients over the phone for coordination.
• Highly organized, detail-oriented, able to manage multiple tasks.
• Independent worker with reliable home setup and internet.
• HIPAA knowledge or HIPAA-compliant workflows.

Responsibilities

• Handle high-volume inbound and outbound calls with patients and pharmacies.
• Provide appointment reminders, scheduling, and follow-ups.
• Verify insurance eligibility, copays, and benefits.
• Process referrals and prior authorizations; track status.
• Maintain HIPAA-compliant documentation and patient records.

Job description

Go Lean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. This patient-facing role involves scheduling, coordinating appointments, handling follow-ups, and communicating clearly and professionally in both English and Spanish.

As a remote, part-time assistant, you will manage phone calls with patients, insurance coordination tasks, and documentation with HIPAA-compliant processes, ensuring accurate patient information and smooth clinic flow.