Remote Bilingual Medical Virtual Assistant & Scheduler

Go Lean Health; Bogotá; Remote; COP 23,512,000 - 33,487,000; Part time

Job summary

Go Lean Health is seeking a bilingual Medical Virtual Assistant for an Internal Medicine practice. You will support patient communication, scheduling, and administrative tasks from a remote, part-time capacity. Strong English/Spanish skills and healthcare coordination experience are essential.

The role focuses on phone-based patient interactions, appointment coordination, insurance support, referrals, and HIPAA-compliant documentation to keep clinic operations efficient.

Qualifications

• Excellent verbal and written communication in both English and Spanish.
• Experience handling phone calls in patient-facing or healthcare support roles.
• Confident speaking with patients and coordinating appointments over the phone.
• Strong organizational skills with attention to detail and multi-tasking.

Responsibilities

• Handle high volume inbound/outbound calls with patients, pharmacies, and payer offices.
• Communicate clearly in English and Spanish with patients and providers.
• Provide appointment reminders, follow-ups, rescheduling, and general patient assistance.
• Manage scheduling through phone, email, and text; maintain accurate calendars.

Skills

Bilingual English/Spanish

Phone communication

Appointment scheduling

Detail-oriented

Independent work

Remote work setup

HIPAA knowledge

Job description

Go Lean Health is seeking a bilingual Medical Virtual Assistant for an Internal Medicine practice. You will support patient communication, scheduling, and administrative tasks from a remote, part-time capacity. Strong English/Spanish skills and healthcare coordination experience are essential.

The role focuses on phone-based patient interactions, appointment coordination, insurance support, referrals, and HIPAA-compliant documentation to keep clinic operations efficient.