Remote Bilingual Medical Virtual Assistant (EN/ES)

GoLean Health; Medellín; Remote; COP 30,692,000 - 48,231,000; Full time

Job summary

GoLean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. The role requires strong English and Spanish communication skills, especially on calls with patients for scheduling, follow-ups, and coordination of care.

You will handle appointment reminders, insurance verifications, and HIPAA-compliant documentation while maintaining professional, patient-centered service in a remote, full-time capacity.

Qualifications

• Bilingual English/Spanish communication required.
• Experience handling patient communications by phone.
• Strong scheduling and calendar management skills.
• Detail-oriented with reliable follow-through.

Responsibilities

• Manage high-volume patient calls and communications.
• Provide appointment reminders and scheduling support.
• Verify insurance details and benefits when possible.
• Document interactions in the EMR with accuracy.
• Coordinate referrals and prior authorizations.
• Maintain HIPAA-compliant handling of patient information.

Skills

Bilingual English/Spanish

Phone communication

Patient coordination

Attention to detail

Tools

EMR/EHR systems

Job description

GoLean Health is seeking a Bilingual Medical Virtual Assistant to support an Internal Medicine practice. The role requires strong English and Spanish communication skills, especially on calls with patients for scheduling, follow-ups, and coordination of care.

You will handle appointment reminders, insurance verifications, and HIPAA-compliant documentation while maintaining professional, patient-centered service in a remote, full-time capacity.