Remote Bilingual Customer Success & Sales (EN/ES)

Whizz; Colombia; Remote; COP 33,480,000 - 58,032,000; Full time

Benefits offered by this job

Competitive salary

Remote work flexibility

Collaborative and innovative work env

Job summary

Whizz is seeking a Virtual Customer Service Representative to support customers remotely via live video at our locations. You will guide customers, answer questions, and help resolve service requests, ensuring service levels match those of on-site representatives.

Requirements include native or fluent Spanish, fluent English (C1–C2), 2+ years in customer support or sales, comfort on camera, multitasking, and CRM tool familiarity. Remote work with flexible arrangements is offered.

Qualifications

• 2+ years of experience in customer support, sales, or call center roles.
• Comfortable working on camera and assisting customers via live video throughout the day.
• Ability to multitask and stay organized in a fast-paced environment.
• High-speed internet connection and headset.

Responsibilities

• Assist new customers with bike, battery, accessories, and service selections; explain features and pricing.
• Support existing customers with subscription questions, payments, and account issues; troubleshoot remotely.
• Provide clear, friendly communication and coordinate with internal teams via chat and messaging tools.
• Build trust and long-term relationships with our rider community and ensure high customer satisfaction.

Skills

Spanish (native/fluent)

English (C1–C2)

Tools

CRM systems

Productivity tools

Job description

Whizz is seeking a Virtual Customer Service Representative to support customers remotely via live video at our locations. You will guide customers, answer questions, and help resolve service requests, ensuring service levels match those of on-site representatives.

Requirements include native or fluent Spanish, fluent English (C1–C2), 2+ years in customer support or sales, comfort on camera, multitasking, and CRM tool familiarity. Remote work with flexible arrangements is offered.