Virtual Customer Service Representative | Remote

Whizz; Colombia; Remote; COP 33,480,000 - 58,032,000; Full time

Benefits offered by this job

Competitive salary

Remote work flexibility

Collaborative and innovative work env

Job summary

Whizz is seeking a Virtual Customer Service Representative to support customers remotely via live video at our locations. You will guide customers, answer questions, and help resolve service requests, ensuring service levels match those of on-site representatives.

Requirements include native or fluent Spanish, fluent English (C1–C2), 2+ years in customer support or sales, comfort on camera, multitasking, and CRM tool familiarity. Remote work with flexible arrangements is offered.

Qualifications

• 2+ years of experience in customer support, sales, or call center roles.
• Comfortable working on camera and assisting customers via live video throughout the day.
• Ability to multitask and stay organized in a fast-paced environment.
• High-speed internet connection and headset.

Responsibilities

• Assist new customers with bike, battery, accessories, and service selections; explain features and pricing.
• Support existing customers with subscription questions, payments, and account issues; troubleshoot remotely.
• Provide clear, friendly communication and coordinate with internal teams via chat and messaging tools.
• Build trust and long-term relationships with our rider community and ensure high customer satisfaction.

Skills

Spanish (native/fluent)

English (C1–C2)

Tools

CRM systems

Productivity tools

Job description

Position: Virtual Customer Service Representative

Languages: English, Spanish

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e-mobility solutions. We offer flexible vehicle ownership options to make e-mobility accessible and empower our customers to succeed.

As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection.

In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests.

Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location.

New customers

• Help customers choose the right bike, battery, accessories, and services
• Explain bike features, subscription plans, and pricing
• Assist customers with signing up, creating accounts, and completing payments
• Use sales techniques to convert potential customers into subscribers

Existing customers

• Support customers with subscription questions, payments, and account issues
• Help customers troubleshoot basic bike or service issues remotely
• Coordinate service requests and follow-ups with the operations team
• Address customer concerns and objections while maintaining a high level of satisfaction

Customer communication

• Provide clear, accurate, and friendly communication to customers
• Coordinate with internal teams via chat and messaging tools to resolve customer requests
• Build trust and long-term relationships with our rider community

Requirements

• Native or fluent Spanish
• Fluent English (C1 - C2 level)
• 2+ years of experience in customer support, sales, or call center roles
• Comfortable working on camera and assisting customers via live video throughout the day
• Ability to multitask and stay organized in a fast-paced environment
• Comfortable using CRM systems and productivity tools
• High-speed internet connection, and headset
• Previous on-site experience in a retail environment is considered an advantage

Benefits

What We Offer

• Competitive salary
• Remote work flexibility
• Collaborative and innovative work environment