Remote Bilingual Customer Service Specialist (EN/FR)

SOLVO S.A.S; Medellín; Remote; COP 30,000,000 - 45,000,000; Full time

Benefits offered by this job

100% remote position

International team

Ongoing training

Job summary

SOLVO S.A.S is seeking a Customer Service Representative (English & French) to join our remote team and deliver exceptional chat support. You will assist customers with inquiries, order questions, and general service needs while maintaining a high standard of professionalism.

The ideal candidate is bilingual (English and French, C1), customer‑oriented, detail‑driven, and comfortable working independently from a home office with a reliable internet connection. Full availability is required.

Qualifications

• Bilingual English/French (C1)
• Strong written and verbal communication
• Customer‑oriented with attention to detail
• Ability to troubleshoot and resolve issues
• Independent work in a remote setup

Responsibilities

• Respond to customer inquiries via chat in a professional, timely manner.
• Assist customers with product purchases, order status requests, and general inquiries.
• Troubleshoot issues and provide accurate solutions while maintaining satisfaction.
• Document customer interactions in internal systems accurately.
• Collaborate with QA Analysts, Trainers, Team Leads, and Managers to meet performance goals.

Job description

SOLVO S.A.S is seeking a Customer Service Representative (English & French) to join our remote team and deliver exceptional chat support. You will assist customers with inquiries, order questions, and general service needs while maintaining a high standard of professionalism.

The ideal candidate is bilingual (English and French, C1), customer‑oriented, detail‑driven, and comfortable working independently from a home office with a reliable internet connection. Full availability is required.