Remote Bilingual Customer Support Specialist

Whizz; Colombia; A distancia; COP 73.983.649 - 110.975.474; Jornada completa

Descripción de la vacante

A transportation innovation company is seeking a Virtual Customer Service Representative in Colombia. In this role, you will assist customers remotely through video connections, providing support for new and existing subscription customers. Candidates must be fluent in Spanish and English, with 2+ years of experience in customer support or sales. This flexible remote position includes working on camera and helping customers with various service requests while ensuring high satisfaction levels.

Formación

• 2+ years of experience in customer support, sales, or call center roles.
• Comfortable working on camera and assisting customers via live video throughout the day.
• Ability to multitask and stay organized in a fast-paced environment.

Responsabilidades

• Help customers choose the right bike, battery, accessories, and services.
• Support customers with subscription questions, payments, and account issues.
• Provide clear, accurate, and friendly communication to customers.

Conocimientos

Native or fluent Spanish

Fluent English (C1 - C2 level)

Customer support experience

Sales techniques

Multitasking skills

Herramientas

CRM systems

Productivity tools

Descripción del empleo

A transportation innovation company is seeking a Virtual Customer Service Representative in Colombia. In this role, you will assist customers remotely through video connections, providing support for new and existing subscription customers. Candidates must be fluent in Spanish and English, with 2+ years of experience in customer support or sales. This flexible remote position includes working on camera and helping customers with various service requests while ensuring high satisfaction levels.