Virtual Customer Service Representative / Remote

Whizz; Colombia; A distancia; COP 73.983.649 - 110.975.474; Jornada completa

Descripción de la vacante

A transportation innovation company is seeking a Virtual Customer Service Representative in Colombia. In this role, you will assist customers remotely through video connections, providing support for new and existing subscription customers. Candidates must be fluent in Spanish and English, with 2+ years of experience in customer support or sales. This flexible remote position includes working on camera and helping customers with various service requests while ensuring high satisfaction levels.

Formación

• 2+ years of experience in customer support, sales, or call center roles.
• Comfortable working on camera and assisting customers via live video throughout the day.
• Ability to multitask and stay organized in a fast-paced environment.

Responsabilidades

• Help customers choose the right bike, battery, accessories, and services.
• Support customers with subscription questions, payments, and account issues.
• Provide clear, accurate, and friendly communication to customers.

Conocimientos

Native or fluent Spanish

Fluent English (C1 - C2 level)

Customer support experience

Sales techniques

Multitasking skills

Herramientas

CRM systems

Productivity tools

Descripción del empleo

Position

Virtual Customer Service Representative

Languages

English, and Spanish

Location

Colombia (Remote)

Overview

At Whizz, our mission is to revolutionize transportation for delivery drivers by providing reliable and convenient e‑mobility solutions. We offer flexible vehicle ownership options to make e‑mobility accessible and empower our customers to succeed.

As Whizz continues to grow, we are looking for a Virtual Customer Service Representative who will support customers visiting our locations remotely through a live video connection.

In this role, you will assist customers through a monitor installed at our locations. When customers arrive, they will be able to connect with you via a live video connection, where you will guide them, answer questions, and help resolve common service requests.

Your goal will be to provide fast, friendly, and clear assistance, ensuring that customers receive the same level of service as if a representative were physically present at the location.

New Customers

• Help customers choose the right bike, battery, accessories, and services
• Explain bike features, subscription plans, and pricing
• Assist customers with signing up, creating accounts, and completing payments
• Use sales techniques to convert potential customers into subscribers

Existing Customers

• Support customers with subscription questions, payments, and account issues
• Help customers troubleshoot basic bike or service issues remotely
• Coordinate service requests and follow‑ups with the operations team
• Address customer concerns and objections while maintaining a high level of satisfaction

Customer Communication

• Provide clear, accurate, and friendly communication to customers
• Coordinate with internal teams via chat and messaging tools to resolve customer requests
• Build trust and long‑term relationships with our rider community

Requirements

• Native or fluent Spanish
• Fluent English (C1 - C2 level)
• 2+ years of experience in customer support, sales, or call center roles
• Comfortable working on camera and assisting customers via live video throughout the day
• Ability to multitask and stay organized in a fast‑paced environment
• Comfortable using CRM systems and productivity tools
• High‑speed internet connection, and headset