Remote Bilingual Virtual Assistant (English/Spanish)

VirtuallyinCredible Careers Hub; Colombia; A distancia; COP 76.678.296 - 115.017.444; Jornada completa

Descripción de la vacante

A remote customer service provider is seeking a Bilingual Virtual Assistant to enhance client interactions and manage communications. Responsibilities include providing exceptional customer support, handling inquiries, and performing various administrative tasks. Ideal candidates will be fluent in English and Spanish, possess excellent communication skills, and have at least 2 years of customer service experience in voice accounts. This full-time position allows for flexible remote work, ideal for those with a quiet home office setup.

Formación

• Fluent in English and Spanish.
• Minimum 2 years of Customer Service experience.
• Ability to manage multiple phone lines efficiently.

Responsabilidades

• Provide customer support and manage client communications.
• Handle calls and email inquiries.
• Comply with client‑specific Standard Operating Procedures.

Conocimientos

Bilingual: Fluent in English and Spanish

Excellent verbal and written communication skills

Strong organizational and multitasking abilities

Customer Service experience in inbound/outbound US voice accounts

Problem-solving skills

Educación

High school diploma or equivalent

Descripción del empleo

A remote customer service provider is seeking a Bilingual Virtual Assistant to enhance client interactions and manage communications. Responsibilities include providing exceptional customer support, handling inquiries, and performing various administrative tasks. Ideal candidates will be fluent in English and Spanish, possess excellent communication skills, and have at least 2 years of customer service experience in voice accounts. This full-time position allows for flexible remote work, ideal for those with a quiet home office setup.