Remote Bilingual Customer Service Specialist (English)

Teleperformance Colombia

Bogotá

Remote

COP 44,640,000 - 61,380,000

Full time

3 days ago

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Benefits offered by this job

Work From Home

42-hour work week

15% performance bonus

Indefinite-term contract

Employee fund benefits

Job summary

Teleperformance Colombia is seeking a Bilingual Customer Service Specialist to join our team in a Work-From-Home role in Colombia. You will support customers in English by answering inquiries, offering clear guidance, and delivering effective solutions across multiple service scenarios.

We value customer focus, proactive problem solving, and strong communication skills. This permanent, full-time position offers a 42-hour work week, a 15% performance bonus, and employee benefit programs in a

Qualifications

Must be fluent in English and able to communicate clearly with customers.
Customer-focused professional who enjoys helping others.
Solution-driven and able to resolve issues efficiently.
Strong communication and attentiveness to customer needs.
Proactive, calm, and detail-oriented in diverse scenarios.
Bilingual with advanced English (B2+) for global support.

Responsibilities

Support customers in English by responding to inquiries and providing clear guidance.
Deliver effective solutions across various service scenarios.
Understand customer needs and ensure a positive experience with every interaction.
Handle information responsibly and maintain discretion.