Semi-Bilingual Remote Customer Support Specialist

Teleperformance Colombia; Bogotá; Remote; COP 22,320,000 - 33,480,000; Full time

Benefits offered by this job

Work from home

Performance bonus 20%

Indefinite-term contract

Employee fund benefits

Job summary

Teleperformance Colombia seeks a Semi Bilingual Customer Service Expert to join our team from home. You will be versatile across multiple software and deliver prompt, accurate responses to emails and phone inquiries, ensuring a simple, rapid, and competent support experience.

You will work closely with other departments to achieve the best resolution, first time, with compassion for partners and travelers. The role requires intermediate English (B1+) and a customer-focused mindset.

Qualifications

• Semi-bilingual with intermediate English (B1+) required.
• Experience in customer service is preferred.

Responsibilities

• Handle inbound and outbound emails and phone communications.
• Provide prompt, accurate and courteous support; resolve issues swiftly.
• Collaborate with other departments to ensure first-time resolution.

Skills

Customer service

Email support

Phone support

Bilingual English

Job description

Teleperformance Colombia seeks a Semi Bilingual Customer Service Expert to join our team from home. You will be versatile across multiple software and deliver prompt, accurate responses to emails and phone inquiries, ensuring a simple, rapid, and competent support experience.

You will work closely with other departments to achieve the best resolution, first time, with compassion for partners and travelers. The role requires intermediate English (B1+) and a customer-focused mindset.