Bilingual Customer Expert - Bogotá | 42h/w, Bonus

Teleperformance Colombia; Bogotá; On-site; COP 20,088,000 - 29,016,000; Full time

Benefits offered by this job

Performance bonus up to 37%

Indefinite-term contract

Gaming Arena

Employee fund benefits

Job summary

Teleperformance Colombia in Bogotá is seeking a bilingual Customer Expert to support customers by answering inquiries, providing clear guidance, and delivering effective solutions across service scenarios. You will focus on understanding needs, handling information responsibly, and ensuring a smooth experience.

The role requires a customer-focused, proactive problem-solver with clear English communication (B2), and a collaborative team mindset.

Qualifications

• Customer-focused professional who enjoys helping others.
• Solution-driven thinker who resolves issues efficiently and accurately.
• Bilingual with English level B2+, ready to grow in a global environment.

Responsibilities

• Respond to inquiries and provide clear, friendly guidance.
• Deliver effective solutions across service scenarios.
• Understand customer needs and ensure a positive experience.

Skills

Bilingual English (B2)

Customer-focused

Clear communication

Team player

Job description

Teleperformance Colombia in Bogotá is seeking a bilingual Customer Expert to support customers by answering inquiries, providing clear guidance, and delivering effective solutions across service scenarios. You will focus on understanding needs, handling information responsibly, and ensuring a smooth experience.

The role requires a customer-focused, proactive problem-solver with clear English communication (B2), and a collaborative team mindset.