Bilingual Multichannel Customer Support Specialist (Bogotá)

Teleperformance Colombia; Bogotá; On-site; COP 42,000,000 - 54,000,000; Full time

Benefits offered by this job

Gaming Arena

Employee fund benefits

Indefinite-term contract

Job summary

Teleperformance Colombia in Bogotá is seeking a Bilingual Customer Expert to join our team. You will support customers by addressing inquiries, providing clear and friendly guidance, and delivering effective solutions across various service scenarios.

The role emphasizes understanding customer needs, handling information with care, and delivering a smooth, positive experience in every interaction. A minimum of 1 year in customer service and English proficiency at B2+/C1 are required.

Qualifications

• 1+ year of customer service experience (mandatory).
• Clear communication; friendly and confident explanations.
• Bilingual English proficiency with at least B2+/C1.

Responsibilities

• Respond to customer inquiries and provide accurate information.
• Guide customers with clear and friendly support across service scenarios.
• Deliver effective solutions while maintaining data privacy and discretion.

Skills

Customer service

Communication

Bilingual English

Job description

Teleperformance Colombia in Bogotá is seeking a Bilingual Customer Expert to join our team. You will support customers by addressing inquiries, providing clear and friendly guidance, and delivering effective solutions across various service scenarios.

The role emphasizes understanding customer needs, handling information with care, and delivering a smooth, positive experience in every interaction. A minimum of 1 year in customer service and English proficiency at B2+/C1 are required.