Bilingual Customer Expert (English/Spanish) - Support Pro

Teleperformance Colombia; Bogotá; On-site; COP 24,000,000 - 42,000,000; Full time

Benefits offered by this job

Gaming Arena

Employee fund benefits

Job summary

Teleperformance Colombia in Bogotá is seeking a Bilingual Customer Expert to join our team at Bogotá location. You will respond to inquiries, provide clear guidance, and deliver effective solutions across service scenarios, focusing on understanding customer needs and ensuring a positive experience in every interaction.

The right candidate communicates clearly, stays calm under pressure, and works well with others to resolve issues promptly.

Qualifications

• Bilingual communicator with intermediate to advanced English (B2+).
• Customer-focused professional who enjoys helping others.
• Solution-driven thinker who resolves situations efficiently and accurately.
• Proactive problem solver who stays calm and focused in different scenarios.

Responsibilities

• Respond to inquiries with clear guidance and friendly support.
• Understand customer needs and ensure a smooth, positive experience in every interaction.

Skills

Bilingual English proficiency

Customer service mindset

Team collaboration

Job description

Teleperformance Colombia in Bogotá is seeking a Bilingual Customer Expert to join our team at Bogotá location. You will respond to inquiries, provide clear guidance, and deliver effective solutions across service scenarios, focusing on understanding customer needs and ensuring a positive experience in every interaction.

The right candidate communicates clearly, stays calm under pressure, and works well with others to resolve issues promptly.