Remote Bilingual Senior Customer Service Lead

TTEC; Puerto Bogotá; Remote; COP 26,405,000 - 31,627,000; Full time

Benefits offered by this job

Meal allowance

Connectivity support

Job summary

TTEC is hiring a Bilingual Senior Customer Service Representative (English-Spanish) to work remotely from Bogota, Colombia. You will own escalated calls, research solutions, and guide customers with a caring approach while supporting a global client program.

Expect a collaborative culture, ongoing training, and a base wage complemented by meal and connectivity support, all within a flexible remote setup.

Qualifications

• 2+ years of customer service experience and some post-secondary education.
• Decision-making with researching potential solutions and making recommendations.
• Solution-oriented mindset to ensure happy customers.
• Lead by example and collaborate with your team to support client programs.
• Computer experience and high-speed internet (>15 Mbps).

Responsibilities

• Handle escalated or complex customer calls with ownership.
• Answer incoming communications and conduct research to resolve issues.

Skills

Customer service

Decision making

Problem solving

Team collaboration

Computer literacy

High-speed internet

Education

Some post-secondary education

Job description

TTEC is hiring a Bilingual Senior Customer Service Representative (English-Spanish) to work remotely from Bogota, Colombia. You will own escalated calls, research solutions, and guide customers with a caring approach while supporting a global client program.

Expect a collaborative culture, ongoing training, and a base wage complemented by meal and connectivity support, all within a flexible remote setup.