Bilingual Multichannel Customer Support Specialist

Teleperformance Colombia; Bogotá; On-site; COP 26,400,000 - 38,400,000; Full time

Benefits offered by this job

Gaming Arena

Employee Fund

Indefinite contract

42-hour work week

Bonuses

Job summary

Teleperformance Colombia in Bogotá is seeking a Bilingual Customer Expert to support customers by responding to inquiries, offering clear guidance, and delivering effective solutions across service scenarios. You will focus on understanding needs and ensuring a smooth experience in every interaction.

The role requires exceptional communication, a customer-focused mindset, and a proactive approach to problem solving in a fast-paced, multilingual environment.

Qualifications

• Bilingual with intermediate to advanced English proficiency (B2 or above) and readiness to grow in a global environment.
• Customer-focused professional who enjoys helping others and delivering solutions.
• Clear, friendly, and confident communication that explains information simply.

Responsibilities

• Respond to customer inquiries and provide clear guidance to resolve questions.
• Deliver effective solutions across different service scenarios while ensuring a positive experience.
• Handle information responsibly with discretion and maintain accuracy in interactions.

Skills

Bilingual communication

Customer-focused

Problem-solving

Clear communication

Team player

Attention to detail

Job description

Teleperformance Colombia in Bogotá is seeking a Bilingual Customer Expert to support customers by responding to inquiries, offering clear guidance, and delivering effective solutions across service scenarios. You will focus on understanding needs and ensuring a smooth experience in every interaction.

The role requires exceptional communication, a customer-focused mindset, and a proactive approach to problem solving in a fast-paced, multilingual environment.