Bilingual Senior Customer Service Specialist (Remote)

Ttec; Bogotá; Remote; COP 26,405,000 - 31,627,000; Full time

Benefits offered by this job

Meal allowance

Connectivity support

Remote work

Job summary

TTEC is seeking a bilingual Senior Customer Service Representative (English-Spanish) to work remotely from Bogota, Colombia. You will own escalated calls, provide product guidance with empathy, and drive exceptional customer experiences.

Expect a base wage of 2.600.000 COP plus meal and connectivity allowances, with a supportive culture and career development opportunities. Training and continuous learning are emphasized within a global team.

Qualifications

• 2+ years of customer service experience and some post-secondary education.
• Ability to assess situations, research solutions and make recommendations.
• Goal to keep customers happy and resolve issues efficiently.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to provide answers for customers to resolve their issues.

Skills

Customer service experience

Decision making

Solution-oriented mindset

Team leadership

Computer skills

High speed internet

Education

Post-secondary education

Job description

TTEC is seeking a bilingual Senior Customer Service Representative (English-Spanish) to work remotely from Bogota, Colombia. You will own escalated calls, provide product guidance with empathy, and drive exceptional customer experiences.

Expect a base wage of 2.600.000 COP plus meal and connectivity allowances, with a supportive culture and career development opportunities. Training and continuous learning are emphasized within a global team.