Player Support Specialist - Multichannel, Entry-Level

Side; Medellín; On-site; COP 22,320,000 - 35,712,000; Full time

Benefits offered by this job

Global team exposure

Gaming industry experience

Supportive team environment

Job summary

Side is seeking a customer support specialist in Medellín to diagnose and resolve player issues across email, chat and callbacks. You will guide users through game features, maintain high support quality, and collaborate with QA and leadership to improve processes.

Ideal candidates are empathetic, have strong communication and time-management skills, and are open to entry-level applicants. The role may involve night/weekend shifts and requires English proficiency.

Qualifications

• Ability to troubleshoot common technical issues faced by players.
• Capable of logging issues, resolutions, and internal notes with accuracy.
• Experience or ability to work with email, chat and callbacks.

Responsibilities

• Diagnose and troubleshoot player problems, provide accurate information and follow-up.
• Guide users through product features and functionality.
• Maintain support quality by following policies and standards.
• Collaborate with team members to deliver optimal support outcomes.
• Attend daily huddles and stay aligned on policy updates.
• Respond to inquiries via email, chat and callbacks with professionalism.

Skills

Multichannel support

Troubleshooting

Problem solving

Empathy

Communication

Time management

Open to entry-level

Education

High school diploma or equivalent

Tools

Documentation tools

Job description

Side is seeking a customer support specialist in Medellín to diagnose and resolve player issues across email, chat and callbacks. You will guide users through game features, maintain high support quality, and collaborate with QA and leadership to improve processes.

Ideal candidates are empathetic, have strong communication and time-management skills, and are open to entry-level applicants. The role may involve night/weekend shifts and requires English proficiency.