Customer Support Specialist — Problem Solver & Growth Ready

TaskUs; Perímetro Urbano Barranquilla; On-site; COP 20,088,000 - 31,248,000; Full time

Benefits offered by this job

Private medical insurance for you and…

Scholarship for children

Paid time off

Vacation days

Employee savings program

Wellness & resiliency programs

Growth opportunities

44 hours a week

Food vouchers

Gym onsite

Cafeteria discounts

And more...

Job summary

TaskUs in Barranquilla, Colombia is seeking a customer-focused Teammate to support inquiries via phone, email, and live chat. You will act as the backbone of our service team, delivering accurate responses and working within defined quality guidelines to resolve customer issues.

The ideal candidate has strong problem-solving skills, superb written and verbal English, and flexibility to work on rotating shifts. Training through our Learning and Development team is a key part of the role.

Qualifications

• Excellent verbal and written English communication.

Responsibilities

• Handle inbound and outbound calls and respond to emails and live chat inquiries.
• Resolve customer issues promptly and professionally according to client guidelines.
• Strive for high customer satisfaction and experience.

Job description

TaskUs in Barranquilla, Colombia is seeking a customer-focused Teammate to support inquiries via phone, email, and live chat. You will act as the backbone of our service team, delivering accurate responses and working within defined quality guidelines to resolve customer issues.

The ideal candidate has strong problem-solving skills, superb written and verbal English, and flexibility to work on rotating shifts. Training through our Learning and Development team is a key part of the role.