Customer Experience Specialist - English Support

Sutherland; Perímetro Urbano Barranquilla; On-site; COP 41,125,467 - 61,688,200; Full time

Job summary

Sutherland in Colombia seeks a Customer Service Representative to provide exceptional customer support across channels. The ideal candidate will have B2+ English skills and a customer-focused mindset. Responsibilities include handling inquiries and resolving issues effectively while maintaining professionalism.

Applicants must possess a high school diploma and basic computer skills. The role offers a dynamic environment with opportunities for problem solving and multitasking.

Qualifications

• Strong English communication skills (minimum B2+ level).
• Ability to multitask and navigate multiple systems efficiently.
• Attention to detail and accuracy in data handling.

Responsibilities

• Provide friendly and efficient customer support via phone, chat, or email.
• Handle inbound and outbound communications while meeting performance goals.
• Take ownership of customer issues until resolution or escalation.

Skills

B2+ English communication skills

Problem-solving abilities

Customer-focused mindset

Education

High school diploma or equivalent

Tools

CRM tools

Spreadsheets

Job description

Sutherland in Colombia seeks a Customer Service Representative to provide exceptional customer support across channels. The ideal candidate will have B2+ English skills and a customer-focused mindset. Responsibilities include handling inquiries and resolving issues effectively while maintaining professionalism.

Applicants must possess a high school diploma and basic computer skills. The role offers a dynamic environment with opportunities for problem solving and multitasking.