Bilingual Gaming Tech Support Specialist

Teleperformance Colombia; Bogotá; On-site; COP 24,000 - 30,000; Full time

Benefits offered by this job

Long-term contract

Employee fund

Volunteer programs

Career plan

Job summary

Teleperformance Colombia is seeking a highly skilled Customer Service Expert focused on providing exceptional technical support for our gaming platform. The role requires empathy, active listening, and strong English (C1) to assist U.S. customers.

You will handle inbound calls, chats, and email inquiries, guide users through troubleshooting steps, and stay updated on product features. On-site position in Bogotá with long-term prospects.

Qualifications

• Excellent active listening and empathy to understand customer issues.
• Strong English communication at C1 level for client interactions (US market).
• Ability to troubleshoot technical problems and guide users to resolution.

Responsibilities

• Provide top-notch customer service for platform users and assist with account inquiries.
• Answer incoming calls from customers in the US (inbound).
• Manage chats and emails to resolve technical problems proposed by clients.
• Search client tools to find solutions and guide clients through troubleshooting steps.
• Demonstrate soft skills to adapt communication style and guide clients effectively.
• Maintain up-to-date knowledge of services and products and new features.
• Show proactive, responsible, empathic listening and positive attitude.
• Contribute to a great customer experience and resolve cases efficiently.

Skills

Active listening

Empathy

Technical support

Customer service

Job description

Teleperformance Colombia is seeking a highly skilled Customer Service Expert focused on providing exceptional technical support for our gaming platform. The role requires empathy, active listening, and strong English (C1) to assist U.S. customers.

You will handle inbound calls, chats, and email inquiries, guide users through troubleshooting steps, and stay updated on product features. On-site position in Bogotá with long-term prospects.