Bilingual Gaming Tech Support Expert

TP; Bogotá; On-site; COP 77,188,000 - 96,486,000; Full time

Benefits offered by this job

Employee fund

Volunteer programs

Career plan

Life insurance coverage

Long-term contract

Job summary

TP in Bogotá is seeking a skilled Customer Service Expert focused on delivering exceptional technical support for gaming platform users. You will handle inquiries, troubleshoot issues, and guide customers through solutions with empathy and clear communication.

You will answer inbound calls from the U.S., manage chats, search client tools for resolutions, and stay updated on product features. Strong English (C1) and a customer-first attitude are essential for success.

Qualifications

• C1 English is required.
• Strong active listening and empathy.
• Proven problem-solving and troubleshooting skills.

Responsibilities

• Provide customer service to platform users and assist with account inquiries.
• Answer inbound calls from the U.S.
• Oversee chats to resolve technical problems proposed by clients.
• Search client tools to find solutions.
• Demonstrate soft skills and adapt communication style to the client.
• Maintain high level of English for client communication.
• Offer clear, accurate technical support and guide users through troubleshooting steps.
• Stay updated with services and product features.

Skills

C1 English

Active listening

Empathy

Problem solving

Technical support

Customer service

Communication

Job description

TP in Bogotá is seeking a skilled Customer Service Expert focused on delivering exceptional technical support for gaming platform users. You will handle inquiries, troubleshoot issues, and guide customers through solutions with empathy and clear communication.

You will answer inbound calls from the U.S., manage chats, search client tools for resolutions, and stay updated on product features. Strong English (C1) and a customer-first attitude are essential for success.