Flexible-Schedule Customer Experience Advocate

TaskUs; Medellín; On-site; COP 21,000,000 - 33,000,000; Full time

Benefits offered by this job

Private medical insurance

Dental & Vision

Education scholarship

PTO and vacation days

Wellness programs

Growth opportunities

Food vouchers

Gym onsite

Cafeteria discounts

Job summary

TaskUs in Medellín, Colombia, is seeking a dedicated Teammate to be the backbone of our customer support team. You will handle calls and emails, resolving inquiries with care and precision, and maintain high standards of service in line with client guidelines.

Excellent English communication and strong problem-solving skills are essential. This role requires flexibility for shifting schedules and a proactive mindset toward training and personal growth within TaskUs' culture.

Qualifications

• Problem-solving and critical thinking with focus on issue resolution.
• Excellent verbal and written communication in English.
• Willingness to work on shifting schedules and multitask with high attention to detail.
• Open to training from Learning and Development.

Responsibilities

• Handle inbound and/or outbound calls, providing accurate responses.
• Respond to inquiries via email and live chat to resolve issues.
• Manage and resolve customer complaints professionally.
• Ensure customer satisfaction and experience following quality guidelines.

Skills

Problem-solving

Critical thinking

Attention to detail

Multitasking

English communication

Written communication

Job description

TaskUs in Medellín, Colombia, is seeking a dedicated Teammate to be the backbone of our customer support team. You will handle calls and emails, resolving inquiries with care and precision, and maintain high standards of service in line with client guidelines.

Excellent English communication and strong problem-solving skills are essential. This role requires flexibility for shifting schedules and a proactive mindset toward training and personal growth within TaskUs' culture.