Bilingual Support Specialist — Multichannel Customer Care

MySavant.AI; Medellín; On-site; COP 27,900,000 - 50,220,000; Full time

Job summary

A technology company in Medellín is seeking a Customer Service Representative to handle customer inquiries via phone, email, and chat. This role requires experience in customer service or BPO environments and strong communication and problem-solving skills. Candidates must be proficient with ticketing systems like Zendesk or HubSpot. Responsibilities include maintaining accurate records of interactions and collaborating with internal teams to resolve issues. Join us to deliver exceptional customer support!

Qualifications

• Experience in customer service, helpdesk, or BPO environments.
• Experience with ticketing systems is a must.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Respond to customer inquiries across multiple channels.
• Create, update, and resolve tickets using support platforms.
• Troubleshoot issues and escalate cases when needed.
• Maintain accurate records of customer interactions.
• Follow internal processes and meet service quality standards.
• Collaborate with internal teams to resolve customer concerns.

Skills

Strong communication skills

Problem-solving skills

Multitasking

Tools

Zendesk

HubSpot

Service Cloud

Job description

A technology company in Medellín is seeking a Customer Service Representative to handle customer inquiries via phone, email, and chat. This role requires experience in customer service or BPO environments and strong communication and problem-solving skills. Candidates must be proficient with ticketing systems like Zendesk or HubSpot. Responsibilities include maintaining accurate records of interactions and collaborating with internal teams to resolve issues. Join us to deliver exceptional customer support!