Bilingual Gaming Support Specialist (EN/ES) - 40h

Teleperformance Colombia; Bogotá; On-site; COP 29,016,000 - 42,408,000; Full time

Benefits offered by this job

40 hours/week

Weekends off

Bonuses 15%

Permanent contract

Employee fund benefits

Gaming Arena access

Job summary

Teleperformance Colombia in Bogotá (Connecta 26) is seeking a bilingual Gaming Support Specialist to assist Sony PlayStation players from around the world. You will engage customers via voice to clarify, modify, or cancel products and services, ensuring a high-quality experience.

The role emphasizes customer focus, clear communication, and problem solving in a fast-paced, global environment, with a 40-hour workweek and a long-term, permanent contract.

Qualifications

• Proven ability to assist customers with empathy and professionalism.
• Ability to explain complex information simply and clearly.
• Strong problem solving and decision-making skills.
• Bilingual proficiency in English (C1) and Spanish.

Responsibilities

• Support PlayStation users via voice interactions to resolve doubts and issues.
• Assist with modifications, cancellations, and product/service clarifications.
• Provide excellent customer experience and maintain professionalism in diverse scenarios.

Skills

Customer focus

Clear communication

Problem solving

Bilingual English

Detail orientation

Team player

Job description

Teleperformance Colombia in Bogotá (Connecta 26) is seeking a bilingual Gaming Support Specialist to assist Sony PlayStation players from around the world. You will engage customers via voice to clarify, modify, or cancel products and services, ensuring a high-quality experience.

The role emphasizes customer focus, clear communication, and problem solving in a fast-paced, global environment, with a 40-hour workweek and a long-term, permanent contract.