Gaming Player Support Specialist

Sentient; Medellín; A distancia; COP 22.320.000 - 35.712.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Work with global gamers

Hands-on troubleshooting experience

Collaborative team environment

Descripción de la vacante

Side is seeking a dedicated Support Agent to assist players across email, chat, and callbacks. You will diagnose issues, guide users through features, and uphold high standards of service in a fast-paced gaming environment.

The role requires clear communication in English, a customer-focused mindset, and the ability to manage multiple tickets while collaborating with QA and leadership. Preference for entry-level candidates with a passion for gaming.

Formación

• Ability to troubleshoot common player issues and provide clear, accurate guidance.
• Experience supporting players via email, chat and callbacks.
• Excellent written and spoken English; clear, professional communication.

Responsabilidades

• Diagnose and troubleshoot player problems efficiently with accurate follow-up.
• Guide users through product features and functionality.
• Maintain high support quality by following established standards and policies.
• Collaborate with team members to deliver optimal support outcomes.
• Attend daily huddles and stay aligned on policy updates.
• Escalate issues to appropriate teams when needed.
• Document recurring issues and share insights for process improvements.
• Respond to player inquiries promptly via email, chat and callbacks.

Conocimientos

Troubleshooting

Multichannel support

Root cause analysis

Ticket logging

Communication

Empathy

Time management

Adaptability

Educación

High school diploma or equivalent

Descripción del empleo

Side is seeking a dedicated Support Agent to assist players across email, chat, and callbacks. You will diagnose issues, guide users through features, and uphold high standards of service in a fast-paced gaming environment.

The role requires clear communication in English, a customer-focused mindset, and the ability to manage multiple tickets while collaborating with QA and leadership. Preference for entry-level candidates with a passion for gaming.