On-site IT Support Specialist

SoftwareOne; Bogotá; On-site; COP 100,120,144 - 140,168,201; Full time

Benefits offered by this job

Health policy for you and family

Economic incentive program for referrals

Leisure and celebration spaces

Job summary

A global software solutions provider in Bogotá seeks an On-site Support Analyst to deliver technical support for internal users. The ideal candidate will solve hardware and software issues and manage support requests effectively. Requirements include a degree in relevant fields, prior helpdesk experience, and excellent communication skills. Join a team that values employee happiness and development.

Qualifications

• Previous experience in a helpdesk or technical support role, providing on-site or remote assistance.
• Solid understanding of operating systems (Windows, macOS, Linux) and hardware troubleshooting.

Responsibilities

• Provide timely and high-quality technical support to internal users.
• Manage incoming support requests and prioritize tasks.
• Fix and diagnose issues related to operating systems, hardware devices, and software applications.

Skills

Problem-solving

Technical support

Communication

Time management

Education

Technician, Technologist, or Professional in Systems Engineering, Electronic Engineering, Software Engineering, or related fields

Tools

ServiceNow

JIRA

Job description

A global software solutions provider in Bogotá seeks an On-site Support Analyst to deliver technical support for internal users. The ideal candidate will solve hardware and software issues and manage support requests effectively. Requirements include a degree in relevant fields, prior helpdesk experience, and excellent communication skills. Join a team that values employee happiness and development.