On-Site IT Helpdesk Support Analyst – Bogotá

OneTouch Direct, LLC; Bogotá ciudad; Presencial; COP 31.806.000 - 34.038.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Paid training days

Descripción de la vacante

OneTouch Direct, LLC in Bogotá, Colombia, is seeking an IT Helpdesk Support Analyst to provide 1st-line technical support in a fast-paced, multilingual environment. The role focuses on resolving basic hardware and software issues and delivering clear, English-language assistance to end users.

Ideal candidates have at least 6 months in IT support, a technical degree or current IT studies, and strong Microsoft Office skills.

Formación

• English level B2 required.
• Technical degree or current IT student in relevant fields.
• Minimum of 6 months in IT support, desktop support, or helpdesk.
• Proficient with Microsoft Office tools.

Responsabilidades

• Provide tier-1 IT technical support.
• Troubleshoot and resolve basic hardware and software incidents.
• Log details and follow up on cases in the ticketing system.
• Deliver high-quality customer service and technical assistance in English.

Conocimientos

IT support

Customer service

English fluency

Microsoft Office

Communication skills

Educación

Technical degree

Technologist degree

IT/CS student

Herramientas

Ticketing system

Windows OS

Microsoft Office

Descripción del empleo

OneTouch Direct, LLC in Bogotá, Colombia, is seeking an IT Helpdesk Support Analyst to provide 1st-line technical support in a fast-paced, multilingual environment. The role focuses on resolving basic hardware and software issues and delivering clear, English-language assistance to end users.

Ideal candidates have at least 6 months in IT support, a technical degree or current IT studies, and strong Microsoft Office skills.