On-Site IT Support & Infrastructure Specialist

Worldpanel; Bogotá ciudad; Híbrido; COP 36.000.000 - 60.000.000; Jornada completa

Descripción de la vacante

Worldpanel by Numerator in Bogota, Colombia seeks an Associate Help Desk Systems Administrator with 1–3 years of IT support experience. The role blends Tier 1 end-user support with light hosting/infrastructure duties in a hybrid on-site setting.

You will assist users with hardware, software, and network issues, manage endpoints and security, and contribute to documentation and knowledge sharing. Strong English and customer focus are essential.

Formación

• Bachelor's degree in CS/IT or equivalent practical experience.
• 1–3 years in IT Support, Help Desk or Desktop Support.
• Advanced English (C1) with strong communication skills.
• Ability to manage multiple tasks and work in a team.
• Customer-service oriented with problem-solving mindset.
• Solid networking fundamentals (TCP/IP, DNS, DHCP, VLANs).
• Experience with Microsoft 365 administration and patching.
• Experience handling help desk tickets and documentation.

Responsabilidades

• Tier 1 End-User Support for hardware, software, and connectivity.
• On-site hardware setup and basic configurations of workstations and peripherals.
• Endpoint administration, security, and patch management.
• Business continuity support and escalation to senior IT staff as needed.
• Network and infrastructure monitoring including firewall and access points.
• Basic troubleshooting of LAN/WLAN and telephony connectivity.
• Software installation, configuration, and maintenance of OS and MS 365 apps.
• Documentation and knowledge base contributions.
• After-hours and weekend support as required.

Conocimientos

MS 365 Admin

End-user Support

Networking basics

Hardware setup

Technical communication

Educación

Bachelor's degree in CS/IT

Equivalent practical experience

Herramientas

Ticketing system

Descripción del empleo

Worldpanel by Numerator in Bogota, Colombia seeks an Associate Help Desk Systems Administrator with 1–3 years of IT support experience. The role blends Tier 1 end-user support with light hosting/infrastructure duties in a hybrid on-site setting.

You will assist users with hardware, software, and network issues, manage endpoints and security, and contribute to documentation and knowledge sharing. Strong English and customer focus are essential.