Service Desk Pro: Fast IT Support & End-User Help

CRG Solutions; Perímetro Urbano Barranquilla; On-site; COP 80,212,928 - 109,381,266; Full time

Job summary

A technology solutions company is looking for a Service Desk Analyst to provide technical support and assistance to end users in Barranquilla, Colombia. Responsibilities include troubleshooting hardware and software issues, assisting with software installations, and managing user accounts. Candidates should possess excellent customer service skills and at least 1 year of experience in a similar role. Flexibility to work shifts and onsite availability are essential for this position.

Qualifications

• Currently pursuing or holding an associate or bachelor's degree in IT or a related field.
• Minimum of 1+ year of experience in a technical support role.
• Strong technical knowledge of computer hardware, software, and networking concepts.

Responsibilities

• Provide timely and effective technical assistance via phone, email, or ticketing system.
• Diagnose and troubleshoot hardware and software issues.
• Manage user accounts, permissions, and access rights.

Skills

Fluent in English

Technical knowledge of hardware

Troubleshooting skills

Office 365 proficiency

Customer service skills

Problem-solving skills

Education

Associate or bachelor’s degree in information technology

Tools

Active Directory

Ticketing systems

Job description

A technology solutions company is looking for a Service Desk Analyst to provide technical support and assistance to end users in Barranquilla, Colombia. Responsibilities include troubleshooting hardware and software issues, assisting with software installations, and managing user accounts. Candidates should possess excellent customer service skills and at least 1 year of experience in a similar role. Flexibility to work shifts and onsite availability are essential for this position.