Help Desk Specialist — IT Support & Ticket Triage

Lancesoft; Bogotá; Remote; COP 39,060,000 - 55,800,000; Full time

Job summary

A staffing and IT consulting company is seeking a Recruitment Manager based in Bogotá, Colombia. This mid-senior level role requires delivering outstanding customer service, troubleshooting IT issues, and collaborating with IT teams. The ideal candidate will have 1-3 years of experience in customer service or IT helpdesk, be proficient in English, and have a solid understanding of various hardware and software platforms. Experience with tools such as ServiceNow and Cisco WebEx is preferred.

Qualifications

• 1-3 years of experience in customer service or IT helpdesk.
• Extensive experience supporting various hardware/software platforms.
• Ability to prioritize and respond efficiently to tickets.

Responsibilities

• Deliver exceptional customer service through various channels.
• Provide documentation during ticket resolutions.
• Collaborate with other teams to resolve complex issues.

Skills

Customer service

IT helpdesk experience

Advanced English Proficiency (B2-C1)

Troubleshooting skills

Tools

ServiceNow

Cisco WebEx

Bomgar Remote Client

Microsoft Office 365

Job description

A staffing and IT consulting company is seeking a Recruitment Manager based in Bogotá, Colombia. This mid-senior level role requires delivering outstanding customer service, troubleshooting IT issues, and collaborating with IT teams. The ideal candidate will have 1-3 years of experience in customer service or IT helpdesk, be proficient in English, and have a solid understanding of various hardware and software platforms. Experience with tools such as ServiceNow and Cisco WebEx is preferred.