On-site Tech Support Agent I — First-Line IT Help Desk

Contact Point 360 S.A.S; Bogotá ciudad; Presencial; COP 27 420 000 - 32 844 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

On-site

Indefinite-term contract

Fixed schedule 42h

Weekends off

Resumo da oferta

Contact Point 360 S.A.S. is hiring Tech Support and customer service Agents in Bogotá, Colombia. The role covers first-level technical support via phone, chat, and email, diagnosing hardware and software problems, and assisting users with laptops, desktops, and printers.

The position requires B2 English or higher, LAN/WAN basics, and strong problem-solving. It is an on-site, indefinite-term contract with a fixed schedule of 42 hours weekly.

Qualificações

• Experience in technical support or service desk and customer service.
• Strong troubleshooting and problem-solving skills.
• Excellent verbal and written communication skills.
• Basic understanding of LAN/WAN networks.

Responsabilidades

• Provide first-level technical support via phone, chat, and email.
• Diagnose and troubleshoot hardware and software issues.
• Support users with laptops, desktops, printers, and other tech issues.
• Guide users step by step to identify and resolve problems.
• Document, categorize, and track support tickets accurately.
• Prioritize cases by impact and urgency.
• Escalate complex issues with proper documentation.
• Meet individual and team goals related to quality and response times.

Conhecimentos

Technical support experience

Customer service

Troubleshooting

LAN/WAN basics

Communication skills

Ferramentas

IT tools

Descrição da oferta de emprego

Contact Point 360 S.A.S. is hiring Tech Support and customer service Agents in Bogotá, Colombia. The role covers first-level technical support via phone, chat, and email, diagnosing hardware and software problems, and assisting users with laptops, desktops, and printers.

The position requires B2 English or higher, LAN/WAN basics, and strong problem-solving. It is an on-site, indefinite-term contract with a fixed schedule of 42 hours weekly.