Technical Support & Customer Solutions Specialist

Sociants; Bogotá; Presencial; COP 33.480.000 - 44.640.000; Jornada completa

Descripción de la vacante

A tech solution provider based in Bogotá seeks a candidate for a role focused on client assistance using their platform. Key responsibilities involves addressing client inquiries and troubleshooting issues effectively. Applicants should hold a bachelor’s degree in business administration or IT, with skills in MS Office, CRM platforms, and a solid understanding of troubleshooting commands. The ideal candidate will excel in communication, problem-solving, and be able to manage multiple projects concurrently.

Formación

• Previous experience with team viewer or similar solutions.
• Ability to work independently.
• Excellent verbal and written communication skills.
• Good problem-solving skills.
• Basic command prompt/ Terminal usage for troubleshooting.

Responsabilidades

• Assist the client in the use of the platform.
• Clarify doubts or questions.
• Address problems 'bugs' effectively.
• Listen to comments and suggestions from customers.
• Provide solutions to possible problems or needs.
• Other tasks assigned according to operational needs.

Conocimientos

Project management skills

Customer service and team-work oriented

Leadership

Critical thinking and problem-solving skills

Attention to detail

Skills in persuasion

Organizational, planning, and documentation skills

Ability to work on multiple projects in various stages simultaneously

Educación

Bachelor’s degree in business administration or IT related fields

Herramientas

MS Outlook

Excel

Word

CRM platforms

Descripción del empleo

A tech solution provider based in Bogotá seeks a candidate for a role focused on client assistance using their platform. Key responsibilities involves addressing client inquiries and troubleshooting issues effectively. Applicants should hold a bachelor’s degree in business administration or IT, with skills in MS Office, CRM platforms, and a solid understanding of troubleshooting commands. The ideal candidate will excel in communication, problem-solving, and be able to manage multiple projects concurrently.