IT Helpdesk Technician B2

OneTouch Direct, LLC; Bogotá; Presencial; COP 31.806.000 - 34.038.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

2 fully paid training days

Descripción de la vacante

OneTouch Direct, LLC is seeking an IT Helpdesk Support Analyst for a 100% on-site role in Bogotá, Colombia (Conecta 80). The successful candidate will provide tier-1 IT support, troubleshoot basic hardware and software issues, manage ticket queues, and log and follow up on cases.

English fluency at B2 level is mandatory, along with a technical degree or current IT student. The position requires full-time availability from Monday to Sunday with morning shifts ending by 5:30 PM and two rotating

Formación

• B2 English level mandatory.
• Technical degree or current IT/CS student.
• Minimum 6 months in IT support or helpdesk roles.

Responsabilidades

• Provide tier-1 IT technical support.
• Troubleshoot basic hardware and software incidents.
• Manage ticketing queues, log details, and follow up on cases.
• Deliver high-quality customer service and technical assistance in English.

Conocimientos

English proficiency

IT support

Customer service

Educación

Technical degree / IT student

Herramientas

Microsoft Excel

Microsoft Word

Microsoft Outlook

Descripción del empleo

We are looking for IT talent with a B2 English level! A leading company in the BPO sector is seeking an IT Helpdesk Support Analyst oriented toward providing technical support and solutions to users in a dynamic and multicultural environment.

Job Conditions

• Location / Modality: 100% On-site – Bogotá (Conecta 80).
• Contract Type: Permanent / Indefinite term contract.
• Salary: $2,850,000 COP base salary + up to $200,000 COP in performance-based commissions.
• Training: 2 fully paid days.

Schedule / Shifts

• Full-time availability from Monday to Sunday.
• Morning window shifts (finishing at 5:30 PM max).
• 2 days off per week (rotating/not fixed).

Main Functions

• Provide tier-1 IT technical support.
• Troubleshoot and resolve basic hardware and software incidents.
• Manage ticketing queues, log details, and ensure proper follow-up on cases.
• Deliver high-quality customer service and technical assistance completely in English.

Important Note: Only candidates who strictly meet the required English level and schedule availability will be considered for the selection process.

Key Requirements

• English Level: B2 (Upper-Intermediate / Conversational fluency is mandatory).
• Education: Technical degree, Technologist degree, or current university student in IT, Systems, or Computer Science fields.
• Experience: Minimum of 6 months of proven experience in IT technical support, Desktop Support, or Helpdesk roles.
• Technical Skills: Proficient with Microsoft tools (Excel, Word, and Outlook).
• Soft Skills: Strong communication skills, sharp attention to detail, and the ability to work effectively under pressure.