Bilingual Technical Support Specialist

TP; Bogotá; Presencial; COP 26.161.000 - 31.335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Gaming Arena

Indefinite-term contract

Employee fund benefits

2 days off weekly

Descripción de la vacante

TP in Bogotá is seeking a Technical Support Expert to assist customers by answering inquiries, guiding with clear and friendly explanations, and delivering effective solutions across service scenarios. The role emphasizes understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

A bilingual communicator with advanced English (B2) is required, with on-site work, a 42-hour week, and a COP 2,576,000 monthly salary plus a 10%

Formación

• Customer-focused professional who genuinely enjoys helping others.
• Solution-driven thinker who resolves situations efficiently and accurately.
• Clear communicator who explains information in a simple, friendly, confident way.
• Proactive problem solver who stays calm in different customer scenarios.
• Responsible and detail-oriented person who handles information with care and discretion.
• Bilingual communicator with advanced English proficiency (B2), ready to grow in a global environment.

Responsabilidades

• Respond to customer inquiries with clear, friendly guidance.
• Provide effective solutions across different service scenarios.
• Understand customer needs and tailor assistance accordingly.
• Handle information responsibly and discreetly in all interactions.
• Maintain a positive, professional experience for customers in every contact.

Conocimientos

Customer focus

Problem solving

Clear communication

Calm under pressure

Attention to detail

Bilingual English (B2)

Descripción del empleo

TP in Bogotá is seeking a Technical Support Expert to assist customers by answering inquiries, guiding with clear and friendly explanations, and delivering effective solutions across service scenarios. The role emphasizes understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

A bilingual communicator with advanced English (B2) is required, with on-site work, a 42-hour week, and a COP 2,576,000 monthly salary plus a 10%