IT Support / Service Desk Analyst - Bilingual

Interscripts, Inc.; Medellín; On-site; COP 109,253,796 - 182,089,661; Full time

Job summary

Interscripts, Inc. is seeking a skilled and customer-focused IT Support / Service Desk Analyst to join our team in Medellín, Colombia. The ideal candidate should possess 2+ years of experience in IT Support and strong troubleshooting skills for desktops, laptops, and Microsoft Office products.

This role emphasizes excellent communication abilities and a proactive approach in resolving technical issues to ensure high customer satisfaction. Join us to be part of a fast-paced, dynamic environment.

Qualifications

• 2+ years of experience in IT Support, Service Desk, or Help Desk roles.
• Experience supporting desktops, laptops, mobile devices, and related hardware.
• Strong knowledge of Windows operating systems and Microsoft Office products.
• Experience with troubleshooting hardware and software issues.
• Good written and verbal English communication skills.

Responsibilities

• Provide first-level and second-level technical support for end users.
• Troubleshoot and resolve hardware, software, and system-related issues.
• Support desktop computers, laptops, printers, and mobile devices.
• Manage and resolve tickets through the service desk/ticketing system.

Skills

Technical support for desktop systems

Troubleshooting skills

Communication skills

Analytical skills

Problem-solving skills

Knowledge of Microsoft Office products

Familiarity with ticketing systems

Education

2+ years of experience in IT Support

Tools

Windows operating systems

Active Directory

Office 365

Job description

IT Support / Service Desk Analyst - Bilingual

Medellín, Colombia | Posted on 05/27/2026

Job Summary

We are seeking a skilled and customer-focused IT Support / Service Desk Analyst to join our team in Medellín, Colombia. The ideal candidate will have experience providing technical support for desktop systems, laptops, mobile devices, hardware, software, and Microsoft Office products. This role requires strong troubleshooting skills, excellent communication abilities, and a proactive approach to resolving technical issues in a fast-paced environment.

Key Responsibilities

• Provide first-level and second-level technical support for end users
• Troubleshoot and resolve hardware, software, and system-related issues
• Support desktop computers, laptops, printers, and mobile devices
• Install, configure, and maintain computer systems and applications
• Provide support for Microsoft Office products including Outlook, Excel, Word, and Teams
• Manage and resolve tickets through the service desk/ticketing system
• Diagnose and elevate complex technical issues when required
• Assist users with account setup, password resets, and access-related issues
• Perform system updates, software installations, and basic network troubleshooting
• Maintain accurate documentation of incidents, requests, and resolutions
• Ensure timely response and resolution to support requests while maintaining high customer satisfaction

Requirements

• 2+ years of experience in IT Support, Service Desk, or Help Desk roles
• Experience supporting desktops, laptops, mobile devices, and related hardware
• Strong knowledge of Windows operating systems and Microsoft Office products
• Experience with troubleshooting hardware and software issues
• Familiarity with ticketing systems and IT support processes
• Strong analytical and problem-solving skills
• Good written and verbal English communication skills
• Ability to work independently and manage multiple tasks effectively

Preferred Qualifications

• Experience with Active Directory, Office 365, or Microsoft environments
• Basic understanding of networking concepts and remote support tools
• Exposure to ITIL processes or service management practices
• Experience supporting users in enterprise environments

Soft Skills

• Excellent communication and interpersonal skills
• Detail-oriented and organized
• Ability to work under pressure in fast-paced environments
• Team player with a proactive attitude
• Strong time-management and multitasking abilities