IT Helpdesk Technician B2

OneTouch Direct; Bogotá; On-site; COP 31,806,000 - 34,038,000; Full time

Benefits offered by this job

Fully paid training days

Performance-based commissions

Job summary

OneTouch Direct is looking for an IT Helpdesk Support Analyst in Bogotá to provide technical support in a multicultural environment. You will assist users and resolve IT issues while ensuring high-quality customer service.

Ideal candidates must have at least 6 months of experience and a B2 English proficiency. The contractual modality is permanent, with a salary of $2,850,000 COP plus performance commissions.

Qualifications

• B2 English level required for all candidates.
• Minimum of 6 months of experience in IT support roles.
• Proficient with Microsoft Office tools.

Responsibilities

• Provide tier-1 IT technical support.
• Troubleshoot and resolve hardware and software incidents.
• Manage ticketing queues and log details.

Skills

Technical support

Microsoft Excel

Microsoft Word

Microsoft Outlook

Communication skills

Attention to detail

Education

Technical degree in IT or related field

Ongoing university studies in IT, Systems, or Computer Science

Job description

We are looking for IT talent with a B2 English level! A leading company in the BPO sector is seeking an IT Helpdesk Support Analyst oriented toward providing technical support and solutions to users in a dynamic and multicultural environment.

Job Conditions

• Location / Modality: 100% On-site – Bogotá (Conecta 80).
• Contract Type: Permanent / Indefinite term contract.
• Salary: $2,850,000 COP base salary + up to $200,000 COP in performance-based commissions.
• Training: 2 fully paid days.

Schedule / Shifts

• Full-time availability from Monday to Sunday.
• Morning window shifts (finishing at 5:30 PM max).
• 2 days off per week (rotating/not fixed).

Main Functions

• Provide tier-1 IT technical support.
• Troubleshoot and resolve basic hardware and software incidents.
• Manage ticketing queues, log details, and ensure proper follow-up on cases.
• Deliver high-quality customer service and technical assistance completely in English.

Important Note

Only candidates who strictly meet the required English level and schedule availability will be considered for the selection process.

Key Requirements (Please read carefully before applying)

• English Level: B2 (Upper-Intermediate / Conversational fluency is mandatory).
• Education: Technical degree, Technologist degree, or current university student in IT, Systems, or Computer Science fields.
• Experience: Minimum of 6 months of proven experience in IT technical support, Desktop Support, or Helpdesk roles.
• Technical Skills: Proficient with Microsoft tools (Excel, Word, and Outlook).
• Soft Skills: Strong communication skills, sharp attention to detail, and the ability to work effectively under pressure.