IT Helpdesk Analyst (B2 English) - On-site Bogotá

OneTouch Direct; Bogotá; Presencial; COP 31.806.000 - 34.038.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Fully paid training days

Performance-based commissions

Descripción de la vacante

OneTouch Direct is looking for an IT Helpdesk Support Analyst in Bogotá to provide technical support in a multicultural environment. You will assist users and resolve IT issues while ensuring high-quality customer service.

Ideal candidates must have at least 6 months of experience and a B2 English proficiency. The contractual modality is permanent, with a salary of $2,850,000 COP plus performance commissions.

Formación

• B2 English level required for all candidates.
• Minimum of 6 months of experience in IT support roles.
• Proficient with Microsoft Office tools.

Responsabilidades

• Provide tier-1 IT technical support.
• Troubleshoot and resolve hardware and software incidents.
• Manage ticketing queues and log details.

Conocimientos

Technical support

Microsoft Excel

Microsoft Word

Microsoft Outlook

Communication skills

Attention to detail

Educación

Technical degree in IT or related field

Ongoing university studies in IT, Systems, or Computer Science

Descripción del empleo

OneTouch Direct is looking for an IT Helpdesk Support Analyst in Bogotá to provide technical support in a multicultural environment. You will assist users and resolve IT issues while ensuring high-quality customer service.

Ideal candidates must have at least 6 months of experience and a B2 English proficiency. The contractual modality is permanent, with a salary of $2,850,000 COP plus performance commissions.