IT Support Technician | English C1 Bogotá On-site

EXECUTEL; Bogotá; Presencial; COP 25.000.000 - 42.000.000; Jornada completa

Descripción de la vacante

EXECUTEL is seeking a highly skilled bilingual IT professional in Bogotá to provide Tier 2 and 3 support for escalated issues within Windows and network environments. You will collaborate with helpdesk and engineering teams to troubleshoot, maintain IT infrastructure, and contribute to systems architecture for a U.S.-based company.

The role requires advanced English (C1) proficiency, strong troubleshooting, and excellent communication and customer service skills.

Formación

• Experience in a Tier 2/3 IT support role.
• Advanced English (C1) written and spoken.
• Strong troubleshooting, communication, and customer service skills.
• CompTIA A+ certification or equivalent experience.

Responsabilidades

• Troubleshoot and resolve Tier 2 and 3 tickets related to Windows OS, servers, and network infrastructure.
• Maintain and support servers, storage systems, and networking equipment across multiple client sites.
• Perform advanced diagnostics and root cause analysis to ensure long-term issue resolution.
• Conduct scheduled network performance testing and analysis.
• Accurately document ticket activity and manage the support queue in a timely manner.

Conocimientos

Tier 2/3 IT support

English (C1)

Communication skills

Troubleshooting

Customer service

Educación

CompTIA A+ certification

Herramientas

Azure

AWS

VMware

Citrix

Descripción del empleo

About the Role

We are seeking a highly skilled Bilingual IT Professional with C1-level English proficiency to provide Tier 2 and 3 support for escalated issues within Windows and network environments. You will collaborate closely with helpdesk and engineering teams to troubleshoot and resolve complex issues, maintain IT infrastructure, and contribute to systems architecture for a U.S.-based company.

Key Responsibilities

• Troubleshoot and resolve Tier 2 and 3 tickets related to Windows OS, servers, and network infrastructure.
• Maintain and support servers, storage systems, and networking equipment across multiple client sites.
• Perform advanced diagnostics and root cause analysis to ensure long-term issue resolution.
• Conduct scheduled network performance testing and analysis.
• Accurately document ticket activity and manage the support queue in a timely manner.

What You Bring

• Proven experience in a Tier 2, 3 IT support role or similar.
• Advanced English level (C1) – written and spoken.
• Excellent communication, time management, and customer service skills.
• Strong troubleshooting ability and attention to detail.
• CompTIA A+ certification or equivalent experience.

Nice to Have (Not Mandatory)

• Solid understanding of networking concepts (TCP/IP, routing, VLANs, firewalls, VPNs).
• Experience with cloud platforms (preferably Azure or AWS).
• Proficiency with virtualization technologies such as VMware or Citrix.
• Certifications such as CCNA, CCNP, Microsoft.
• Familiarity with ISO 9000 standards.

About Us

We are EXECUTEL, a U.S.-based outsourcing company committed to connecting top talent with international opportunities.