Bilingual IT Support Engineer (Tier 2/3)

EXECUTEL; Bogotá; On-site; COP 25,000,000 - 42,000,000; Full time

Job summary

EXECUTEL is seeking a highly skilled bilingual IT professional in Bogotá to provide Tier 2 and 3 support for escalated issues within Windows and network environments. You will collaborate with helpdesk and engineering teams to troubleshoot, maintain IT infrastructure, and contribute to systems architecture for a U.S.-based company.

The role requires advanced English (C1) proficiency, strong troubleshooting, and excellent communication and customer service skills.

Qualifications

• Experience in a Tier 2/3 IT support role.
• Advanced English (C1) written and spoken.
• Strong troubleshooting, communication, and customer service skills.
• CompTIA A+ certification or equivalent experience.

Responsibilities

• Troubleshoot and resolve Tier 2 and 3 tickets related to Windows OS, servers, and network infrastructure.
• Maintain and support servers, storage systems, and networking equipment across multiple client sites.
• Perform advanced diagnostics and root cause analysis to ensure long-term issue resolution.
• Conduct scheduled network performance testing and analysis.
• Accurately document ticket activity and manage the support queue in a timely manner.

Skills

Tier 2/3 IT support

English (C1)

Communication skills

Troubleshooting

Customer service

Education

CompTIA A+ certification

Tools

Azure

AWS

VMware

Citrix

Job description

EXECUTEL is seeking a highly skilled bilingual IT professional in Bogotá to provide Tier 2 and 3 support for escalated issues within Windows and network environments. You will collaborate with helpdesk and engineering teams to troubleshoot, maintain IT infrastructure, and contribute to systems architecture for a U.S.-based company.

The role requires advanced English (C1) proficiency, strong troubleshooting, and excellent communication and customer service skills.