Technical Support Expert Ingles B2 On site Bogota BN

TP; Bogotá; Presencial; COP 26.161.000 - 31.335.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Gaming Arena

Indefinite-term contract

Employee fund benefits

2 days off weekly

Descripción de la vacante

TP in Bogotá is seeking a Technical Support Expert to assist customers by answering inquiries, guiding with clear and friendly explanations, and delivering effective solutions across service scenarios. The role emphasizes understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

A bilingual communicator with advanced English (B2) is required, with on-site work, a 42-hour week, and a COP 2,576,000 monthly salary plus a 10%

Formación

• Customer-focused professional who genuinely enjoys helping others.
• Solution-driven thinker who resolves situations efficiently and accurately.
• Clear communicator who explains information in a simple, friendly, confident way.
• Proactive problem solver who stays calm in different customer scenarios.
• Responsible and detail-oriented person who handles information with care and discretion.
• Bilingual communicator with advanced English proficiency (B2), ready to grow in a global environment.

Responsabilidades

• Respond to customer inquiries with clear, friendly guidance.
• Provide effective solutions across different service scenarios.
• Understand customer needs and tailor assistance accordingly.
• Handle information responsibly and discreetly in all interactions.
• Maintain a positive, professional experience for customers in every contact.

Conocimientos

Customer focus

Problem solving

Clear communication

Calm under pressure

Attention to detail

Bilingual English (B2)

Descripción del empleo

We’re looking for a Technical Support Expert to join our team in Bogotá. In this role, you’ll support customers by responding to inquiries, providing clear and friendly guidance, and delivering effective solutions across different service scenarios. You’ll focus on understanding customer needs, handling information responsibly, and ensuring a smooth, positive experience in every interaction.

Who You Are:

• A customer-focused professional who genuinely enjoys helping others.
• A solution-driven thinker who aims to resolve situations efficiently and accurately.
• A clear communicator who can explain information in a simple, friendly, and confident way.
• A proactive problem solver who stays calm and focused in different customer scenarios.
• A responsible and detail-oriented person who handles information with care and discretion.
• A bilingual communicator with advanced English proficiency B2, ready to grow in a global environment.

Let’s Talk About Benefits:

• Work schedule: 42 hours weekly + 2 Days OFF
• Salary: $2.576.000 + Bonus 10%
• Indefinite-term contract for long-term stability.
• Access to our exclusive Gaming Arena, designed for entertainment and team connection.
• Employee fund benefits that support your financial wellbeing.

Terms and conditions apply.

This Is What Sets Us Apart:

We are the expert team in digital business services, with a presence in 100 countries and providing services in 170. We connect the world and its diverse cultures in +300 languages and dialects. Certified by Great Place To Work as one of the best workplaces in the country and the world, we continue to lead the way in innovation, always going beyond.

At TP, we champion diversity, equity, and inclusion in every connection. We value the unique perspectives and identities of our clients and team members and foster an inclusive culture where all voices are heard, valued, and respected. Our commitment to diversity strengthens our connections, drives meaningful impact, and builds a more equitable world.

Make a difference with the TOP Team!

Workplace:

On site [Conecta Ac. 26 #92-32, Bogota]